Refund policy

30-day happy returns

If you're not completely happy with your order, you can return unused items in their original packaging within 30 days of delivery for a refund or exchange.

How to return

Email us at hello@tailandcollar.com with your order number and we'll send you return instructions. Please don't send items back without contacting us first.

Return shipping

For change-of-mind returns, return shipping is paid by the customer. We recommend using a tracked service.

Faulty or incorrect items

If your item is faulty, damaged or not what you ordered, please email us with your order number and a photo. We'll cover return shipping and offer a repair, replacement or refund.

Refunds

Refunds are processed to your original payment method within 5 working days of us receiving your return.

Hygiene

For hygiene reasons, used items can't be returned unless they are faulty.

Your rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Australian Consumer Law.