Frequently asked questions
Do you ship to Australia?
Yes! We ship across New Zealand and Australia. Standard delivery to Australia takes 4–7 working days.
How much is shipping?
NZ: NZ$7.50, free over NZ$79. Australia: A$15.00, free over A$99.
Will I pay customs fees in Australia?
No. Orders under A$1,000 don't attract import duty, so there's nothing extra to pay on delivery.
What currency will I be charged in?
New Zealand customers pay in NZD and Australian customers pay in AUD.
How do I choose the right size?
Measure around your pet's neck where the collar sits and add two fingers' width (about 2–3 cm). Check the size guide on each product page.
Can I return something?
Yes — unused items can be returned within 30 days. See our Refund Policy for details.
How can I contact you?
Use our contact page or email us, and we'll get back to you within 1 working day.